Overall Capabilities

FillTek provides its clients with integrated customer contact and fulfillment center services.

FillTek offers services to facilitate a client’s rapid deployment and entry into the marketplace, to conserve client capital outlay, and to support concentration on their core competencies. It is FillTek’s aim to be transparent to your customer. FillTek will perform as the operations extension of each client, providing that client with the confidence that their customers are receiving top-notch service at competitive prices.

  • Integrated Contact Center and Fulfillment Services
  • Web-architected Technology
  • Complete Direct Marketing Support
  • Supply Chain Visibility
  • Guaranteed Key Performance Indicators
  • Adherence to SOP’s, reporting on actual metrics, and providing recommendations for continuous process improvement to the total customer buying experience.
  • Experienced Management to Support You and Your Customer

 

 
  • Merchandising
  • Direct Marketing
  • Order Management
  • Customer Relationship Management
  • Enterprise Support
  • Planning and Forecasting
  • Circulation Planning
  • Complete Financials
  • Web Hosting
  • Cross Sell/Up Sell Programs
  • Loyalty Program Support
  • Real-Time Integration
  • Robust Management Reporting
  • Dynamic Order Optimization
  • Pick, Pack & Ship
  • Call Center Services
  • Returns & Reverse Logisitcs
  • The Controller +
  • The Retek RDM system
  • Interactive Intelligence(I3)
  • Customer Contact Center
  • Retek Distribution Management (RDM)

    ... more info
Outsource Solutions

Fulfillment Services

Contact Center Services

Logistics/Distribution

Value Added Services