|  FillTek
provides customer sales and service as well as technical support 24 hours a day,
7 days a week, 365 days every year through phone,email, online chat, fax, self help and mail.
Filltek’s ability to serve customers and track customer information
across multiple channels enables us to consistently provide positive,
intelligent service on behalf of our clients.
At Filltek, we understand that effective customer interaction can transform your customer care
into a profitable, competitive advantage. We design a customer service solution based upon a complete
understanding of you unique requirements and business objectives. Our custom solutions allow
us to provide an outstanding customer experience resulting in an increase in buying frequency
and order volume. Because our value proposition allows us to recognize revenue only whebb you recognize revenue,
we are both focused on driving sales and reducing costs though outstanding technology and an enhanced customer experience.
Because our customer service agents become the voice of your company they are equipped with the
tools and the technology to effectively respond to your customer. Our web architected telecommunications
technology offers contact skill based routing, remote monitoring tools via toll free number, online chat, co-browsing,
customized interactive voice recognition and quality monitoring tools. Our integrated workforce management
system assures our clients of having the right resource available at the right time to ensure first time
issue resolution.
From implementation through each new program, a structured format
of training is utilized to ensure complete performance compliance.
Our contact center has a capacity of more than 150 active seats with a capacity of 200.
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