Q: Why should we consider outsourcing our fulfillment operations?
A: Fulfillment lends itself to outsourcing, for the following reasons:
Fulfillment is a business process, not a transaction.
Fulfillment is operationally and systemically complex
Fulfillment consumes many resources within your company to manage it.
Q: You state that FillTek is located in the heart of the direct to consumer delivery matrix. What is the direct-to-consumer delivery matrix and why does it benefit your clients?
A: FillTek is within 45 minutes of the top parcel carriers. Proximity to these hubs benefits our clients by “lengthening” the day for receiving and processing of orders, and providing unprecedented performance guarantees for merchandise shipment at the lowest possible blended cost. Our clients benefit from reduced shipping costs and reduced transit times. In addition, we can process late/rush orders and deliver them directly to these parcel sortation hubs late at night.
Q: What is your “no surprises” flat rate per order offer and how does this benefit my business?
A: Our flat rate price means NO surprises because it includes all services. Because our Flat Rate Model is an ALL-inclusive offer, many services that are typically “extras” with other offers are provided in our solution (e.g. receiving, storage, pick/pack/ship, customer service, long distance charges, etc.). This model simplifies and clearly details how much you should expect to pay for services while balancing the risks and rewards of any great business partnership.
Q: We have heard that third-party fulfillment is great for a start up or a small company, but when companies get to a certain size, they should take fulfillment back in-house.
A: A competent third-party provider such as FillTek has tried and true best practices that are not available in-house. In addition, bringing the business back in-house may prove cost prohibitive. FillTek has the capacity and infrastructure to support our clients’ growth.
Q: Is there a lack of control when you outsource? Do we lose our connection with our customers?
A: There is no loss of control or contact provided you select the right provider. FillTek’s scalable systems provide remote agent monitoring, management reports, and several other avenues by which close customer contact is nurtured.