FillTek provides customer sales and service as well as technical support 24 hours a day, 7 days a week, 365 days every year through phone, email, online chat, fax, self-help and mail. FillTek’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of your brand.
FillTek's call center offerings include:
- Customer relationship management (CRM)
- Telephone order entry
- Inbound telephone customer service
- Outbound customer service response
- Email response
- Payment processing
- Chargeback management
- Returns processing
- Customized automated attendant
- Cross-sell / Up-sell
- Loyalty programs
FillTek call center features include:
- Automated attendant
- Configurable IVR
- Agent co-browsing
- Skill based routing
- Remote monitoring via 800 number
- Remote monitoring via .wav
- Integrated voice/data
- Integrated workforce management
- KPI data warehouse 100% of interactions recorded as .wav
