Simply put, we are here to support and enhance your brand. We believe every interaction with customers is important--from the packaging of an order to a customer service phone call. We align our end-to-end service to drive revenue and reach your goals, so your success is our success.
We offer unique support for global expansion, featuring our TradeGlobal product. With a landed cost calculator and catalog localization, we can help you gain international customers seeking a domestic-like purchase experience.
Our promises are reinforced by our willingness to guarantee the results of the service we offer. FillTek guarantees your initiative with the following Key Performance Indicators:
- Answer 80% of all calls received within 20 seconds
- Call abandon level guaranteed to be less than 4%
- 100% call return level within 2 hours
- 100% fax/eMail data entry to be completed during the same day
- Net order accuracy must be greater than 98%
- 95% of all orders will be shipped within 48 hours
- 100% of all orders will be shipped within 72 hours
- 95% of all returns will be processed within 24 hours
- 98% of inventory received will be available for sale within 48 hours
- Outbound order accuracy must be at least 98% accurate
- 100% of all urgent orders received by 2:00 PM will be shipped the same day
- Net inventory shrink guaranteed to be less than 2%
