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| No one in the marketplace can match FillTek’s
combination of services, superior location, integration of best
in class systems, solid business model, and its highly experienced
management team.
FillTek’s confidence in its capabilities is reinforced by
its willingness to guarantee the results of its services. FillTek
guarantee’s your iniative with the following Key Performance
Indicators or will customize to meet your individual needs:
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Contact Center KPI’s
- Answer 80% of all Calls received
within 20 Seconds
- Call Abandon Level guaranteed
to be less than 4%
- 100% Call Return Level within
2 hours
- 100% Fax/eMail Data Entry
to be completed during the same day
- Net Order Accuracy must be
greater than 98%
Fulfillment Center
KPI’s
- 95% of all Orders will be
shipped within 48 hours
- 100% of all Orders will
be shipped within 72 hours
- 95% of all Returns will
be processed within 24 hours
- 98% of Inventory received
will be available for sale within 48 hours
- Outbound Order Accuracy
must be at least 98% Accurate
- 100% of all Urgent Orders
received by 2:00 PM will be shipped the same day
- Net Inventory Shrink guaranteed
to be less than 2%
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