| FillTek has combined telephony technology from
Interactive Intelligence with Order Management and Customer Service
from Sigma Micro to create a robust direct marketing suite of applications
to serve your customers.
FillTek selected Interactive Intelligence because they have long
been a leader in total interaction management software solutions
for the enterprises. Designed for Contact Centers of all sizes,
Customer Interaction Center is a scalable, unified solution with
all the functionality to create a comprehensive multimedia contact
center. Beyond simply taking phone calls, faxes and email requests,
Customer Interaction Center supports text chats, Web call-back requests,
voice over IP calls and Customer Relationship Management based screen
prompts. Customer Interaction Center also supports skills-based
routing and management capabilities for inbound, outbound or a blend
of both. Customer Interaction Center offers performance monitoring,
logging, reporting suite, security and development tools to customize
the solution to support customer specific requirements.
FillTek’s Contact Center management team brings a wealth
of experience in the direct to consumer marketplace. From implementation
through each new program, a structured format of training is utilized
to ensure complete performance compliance.
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