• All Phone / eMail / Mail / Web Services for Order taking, Customer Service and Catalog Requests
• Pick, Pack & Ship all Orders
• Receipt, Putaway and Storage of all Inventory
• Full use of Filltek’s Suite of Direct Marketing Applications
• Guaranteed Key Performance Indicators
  

Additional Services available

• $ 2.50 for each Back Order Shipped
• $ 2.50 for each package Gift Wrapped

Guaranteed Contact Center Key Performance Indicator’s

• Answer 80% of all Calls received within 20 Seconds
• Call Abandon Level guaranteed to be less than 4%
• 100% Call Return Level within 12 hours
• Email response level within 6 hours
• 100% Fax/eMail Data Entry to be completed during the same day
• Net Order Accuracy greater than 99%
  

Guaranteed Fulfillment Center Key Performance Indicator’s

• 95% of all Orders will be shipped within 48 hours
• 100% of all Orders will be shipped within 72 hours
• 95% of all Returns will be processed within 24 hours
• 98% of Inventory received will be available for sale within 48 hours
• Outbound Order Accuracy minimum at least 99%
• 100% of all Urgent Orders received by 1:00 PM will be shipped the same day
• Net Inventory Shrink guaranteed to be less than 2%
  

For more information contact FillTek at:

1-866-FillTek (1-866-345-5835)
or write to us at:
5389 East Provident Drive
Cincinnati, Ohio 45246

Or you can email us at:

Customer Sales and Service